// DConnec
High-scale ERP platform designed for Data Centre Operations and Field Engineer Management, orchestrating complex workflows including client contract management, multi-country billing systems, and a real-time ticketing ecosystem for global data center operations.
The Challenge
Data centre operations required a unified platform to manage field engineers, complex multi-country billing structures, real-time ticket escalation, and strict role-based data isolation across MBA, NOC, and Field Engineer personas.
The Solution
Engineered a dynamic multi-level ticketing dashboard with sub-ticket generation and real-time progress tracking, implemented RBAC-driven frontend views with permission-based component rendering, and built interactive scheduling and assignment modules for geographic engineer allocation.
// Key Impact Metrics
// Tech Stack
Key Learnings
Frontend RBAC must enforce access at the component level, not just the route level — partial data visibility leaks are more common than full unauthorized access.
Real-time ticket systems require optimistic UI updates paired with server reconciliation to avoid perceived latency in high-volume NOC environments.
Multi-country billing UI needs abstraction layers that decouple currency formatting, tax logic, and contract templates from rendering components.